Energy Efficiency Advisor

1 month ago

London, Greater London, United Kingdom Limehouse Project Full time
Job Title: Energy Efficiency Adviser/Caseworker

Job Summary:

We are seeking an experienced Energy Efficiency Adviser/Caseworker to join our team at the Limehouse Project. As a key member of our team, you will be responsible for providing energy efficiency advice and casework support to individuals and families living in low-income households and facing fuel poverty.

Key Responsibilities:

  1. Conduct holistic client assessments and provide energy efficiency advice and casework support that adheres to the Advice Quality Standard (AQS).
  2. Deliver high-quality one-to-one advice and casework on energy efficiency, targeting our food hub participants and other local residents who are on low income.
  3. Raise awareness and assist people without any previous awareness/knowledge of how to save on energy costs and develop long-term energy and monetary savings within their homes.
  4. Facilitate and deliver monthly Switching Off Poverty workshops/talks/group sessions about fuel poverty; how to identify at-risk local residents; what tools/assistance is available; and how to impart help and guidance following the end of the programme.
  5. Provide advice and assistance through a range of channels; Face-To-Face, Telephone, Teams/Zoom, WhatsApp as well as via email/letter.
  6. Ensure that the service offered is tailored to the needs of clients and takes into account the particular needs of each individual, including issues around communication, understanding, and vulnerability.
  7. Through clear communication and consultation, ensure that clients remain involved in resolving their energy debt, benefit, and money management issues and are kept informed on the progress of their case throughout our work with them.
  8. Provide advice and support around energy efficiency and money management; income maximisation; budgeting; saving; debt and understanding and accessing appropriate financial products.
  9. Effectively use the database system (Lamplight) to organise and manage client support and to take on issues (as cases) for the client that may have issues with billing and metering problems. Take up complaints and provide grant-assisted schemes. All work is to follow the file LHP's management procedure.
  10. Be responsible for the delivery of an agreed annual project plan, meeting targets and milestones for the Energy Efficiency advice service.
  11. Liaise with other agencies and develop and sustain good working relationships with those agencies.
  12. Maintain project files with evidence of project outputs and milestones.
  13. Contribute to the monitoring of the project and provide quarterly and annual monitoring data and evaluative reporting to the Services Manager for dissemination to the Funders.
  14. Establish and maintain warm relations of trust and cooperation with clients in keeping with the Limehouse Project ethos.
  15. Respond to clients' file reviews, take action and follow the key date task diary on the LHP database system.
  16. Strictly adhere to all LHP policies, in particular those on confidentiality, equal opportunity, case recording, file management policy, etc. Strictly follow the AQS Quality System e.g. clients' filing system, monitoring system, referral system, etc, and keep them up to date.
  17. Community Engagements and Partnerships – Liaising with other agencies, such as local authorities, health services, and community organisations, on behalf of clients.
  18. Liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
  19. Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
  20. Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
  21. Observe all rules relating to Health and Safety.

General Responsibilities:

1. Support the Limehouse Project's overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc., and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up to date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

Please apply via our website, using the application form.

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