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Centre Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom IN n OUT Autocentres Full time
About the Role

We are seeking a highly skilled and experienced Centre Manager to lead our Service Centre team at IN n OUT Autocentres. As a Centre Manager, you will be responsible for the overall management and leadership of the centre, ensuring that our customers receive exceptional service and that our business operates efficiently and effectively.

Key Responsibilities:

  • Drive sales growth and revenue targets through effective management of the centre and team.
  • Ensure high levels of customer satisfaction through proactive management of customer complaints and feedback.
  • Lead and motivate the centre team to achieve excellent service standards and operational efficiency.
  • Manage and maintain accurate records of customer interactions, sales, and centre performance.
  • Collaborate with other departments to ensure seamless communication and effective problem-solving.
  • Stay up-to-date with industry developments and best practices to continuously improve centre operations and customer experience.

Requirements:

  • Minimum 2 years' experience in a management role within the automotive industry.
  • Proven track record of managing customer relations and leading a team to achieve excellent service standards.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Full driving licence and ability to travel to different locations as required.

What We Offer:

  • Competitive salary and bonus scheme.
  • Opportunities for career development and progression.
  • Excellent benefits package, including company pension, cycle to work scheme, and employee discount.
  • Collaborative and supportive work environment.