Commercial Account Handler

1 month ago


Ipswich, Suffolk, United Kingdom Brown & Brown Europe Full time
Job Title: Commercial Account Handler

Location: Ipswich, Suffolk

Salary: Negotiable + Benefits


Job Overview:

At Brown & Brown Europe, we are seeking an experienced Commercial Account Handler to join our team in Ipswich. As a key member of our team, you will be responsible for managing an existing book of business, handling new business enquiries, and assisting with the achievement of our company's new business targets.


Key Responsibilities:
  • Providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU) as required in a professional, timely, and efficient manner.
  • Providing excellent service to clients, ensuring that Treating Customers Fairly (TCF) is paramount in all dealings with customers.
  • Providing customers/clients with appropriate insurance cover and advice while maintaining competitive premiums.
  • Advising insurers in respect of all new business, amendments, and renewal transactions.
  • Liaising with clients/premium credit providers on failed instalment cases.
  • Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director.
  • Assisting the claims department in respect of cover operative and other technical matters.
  • Liaising with the claims department as required to verify loss experience at each renewal.


What's on Offer:
  • Comparable and comprehensive salary package & benefits.
  • Joint Pension contribution scheme.


Your Experience:
  • General insurance experience either broking or underwriting.
  • Ability to handle new business enquiries, renewals, and mid-term adjustments of insurance policies.
  • Good customer service and negotiation skills.
  • Effective planning, administration, and organisational skills.
  • Ability to work calmly under pressure.
  • Excellent oral and written communication skills with the ability to professionally represent the Company.
  • Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects/clients/insurers/colleagues.


We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.



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