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Senior Infrastructure Support Engineer

2 months ago

Bracknell, Bracknell Forest, United Kingdom Fujitsu Services Limited Full time

Job Title: 3rd Line Shared Service Support Infrastructure Engineer

About the Role:

We are seeking a highly skilled and experienced 3rd Line Support Specialist to join our team at Fujitsu Services Limited. As a 3rd Line Support Specialist, you will play a critical role in providing technical support and guidance to our customers, ensuring that their infrastructure needs are met and that they receive the highest level of service.

Key Responsibilities:

  • Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics
  • Responsible for the management and maintenance of virtualized and physical estate
  • Utilizing monitoring tools to analyze system performance and identify potential issues proactively
  • Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors
  • Providing technical guidance and mentorship to 1st and 2nd line functions
  • Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date
  • Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades
  • Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters
  • Build, monitoring and support of Windows Server (2019/2022)
  • Experience in Linux Server administration (Redhat, Oracle, Ubuntu)
  • VMware Suite Administration (VCenter/ESXI)
  • Active Directory & Group Policy management, design, and troubleshooting
  • Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches)
  • Storage systems technology experience (SAN/NAS)
  • Scripting and automation experience (PowerShell/Ansible)

Desirable Experience:

  • PKI management (Windows / Entrust)
  • Microsoft System Center suite management
  • Backup solution management (Veeam)
  • Patching toolsets (WSUS/Redhat Satellite Server)
  • Tenable SC / Nessus
  • Zabbix
  • Elasticsearch
  • LiveNX
  • Database management (Microsoft SQL Server/MySQL/Postgres)
  • Thin Client Solutions (Scout/Elux)

What We Offer:

We are a Disability Confident Employer and are committed to creating an inclusive and diverse workplace. We offer a range of benefits, including a competitive salary, comprehensive training and development opportunities, and a supportive and collaborative work environment.