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Executive Team Leader

2 months ago

Hampshire, United Kingdom Lawes Consulting Group Full time
Job Title: Executive Team Leader

**Job Summary:**

We are seeking an experienced Executive Team Leader to join our team at Lawes Consulting Group. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our executive teams, supporting the delivery of key performance objectives.

Key Responsibilities:

  • Team Management: Manage a team of executives on a day-to-day basis, ensuring service level delivery and maintaining adequate resources.
  • Performance Monitoring: Monitor team renewal, new business, and task progress daily, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth.
  • Compliance: Ensure team compliance with regulatory requirements, including FCA regulations.
  • Strategic Planning: Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment.
  • Relationship Building: Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts.
  • Client Solutions: Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction.
  • Team Development: Lead and develop the team to achieve KPI targets, providing coaching and feedback to team members.
  • Change Management: Work with senior managers to implement change for business benefits, presenting monthly results to the team and providing feedback to senior management.
  • Broking Support: Provide broking solutions and support to handlers when required.
  • Relationship Management: Communicate and manage relationships with key stakeholders, ensuring effective account management.

Requirements:

  • Qualifications: Minimum of Certificate in Insurance status within two years of joining, with a minimum of 12 months experience in the insurance/broking sector.
  • Skills and Experience: Strong communicator with the ability to manage internal and external relationships, strong influencing, negotiating, problem-solving, and analytical skills, highly organised, target-driven, and motivated, adaptable, focused, and professional, confident telephone manner and a team player, effective at managing expectations, and recognises the importance of self-development.

Desirable Skills and Experience:

  • Financial Services Market Knowledge: Good knowledge of the Financial Services market and regulatory framework.
  • Broking Skills: Broking skills and a detailed knowledge of insurance policies.
  • Customer Service: Ability to maintain a high level of customer service at all times.
  • Product Knowledge: Knowledge and use of insurer products and solutions.
  • Sales and Service Process Knowledge: Sales and service process knowledge, particularly sales through service.
  • Industry Developments: Up-to-date with insurance industry developments and regulatory changes.
  • Account Management Systems: Proficient in account management systems and Microsoft Office.