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IT Technical Solutions Engineer

2 months ago

Saint Neots, Cambridgeshire, United Kingdom MASS Full time
Job Overview

We are seeking a highly skilled IT Technical Pre-Sales Engineer to join our Digital Services Group at MASS. As a key member of our team, you will play a crucial role in supporting early-stage conversations with prospective and current customers, providing technical expertise and solutions to meet their needs.

Key Responsibilities
  • Technical Pre-Sales Support: Provide technical guidance and support to customers during the pre-sales process, ensuring that their needs are met and that they receive the best possible solutions.
  • Customer Engagement: Build and maintain strong relationships with customers, understanding their technical requirements and providing tailored solutions to meet their needs.
  • Technical Solutions Development: Collaborate with internal stakeholders to develop and deliver technical solutions that meet customer needs, ensuring that they are aligned with company goals and objectives.
  • Communication and Presentation: Develop and deliver technical presentations and proposals to customers, clearly communicating complex technical information and solutions.
Requirements
  • Technical Expertise: Proven experience in a technical environment, with a strong understanding of ITSM tooling, ISO:9001 / 27001 / 20000 quality frameworks, and common IT solutions such as Cloud SaaS, IaaS, PaaS offerings, Dev Ops / Software solutions, IT Infrastructure, and Cyber knowledge.
  • Customer-Facing Experience: Demonstrable experience in a customer-facing role, with the ability to translate complex technical requirements into solutions and communicate complex solutions to non-technical audiences.
  • Security Clearance: Eligible to obtain and maintain a UK Government Developed Vetting security clearance.
About MASS

MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. We work in partnership with customers, using skilled, technical experts to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation.