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Digital Workplace Operations Specialist

2 months ago


London, Greater London, United Kingdom MSCI Full time
Team Responsibilities

MSCI is seeking a Digital Workplace Operations Specialist to enhance our user support experience. This role focuses on assisting our Windows 10/11 user community through the Service Now ticketing system.

Your primary responsibility will be to support your designated facility while also providing remote desktop assistance to other regional locations.

Our teams are strategically positioned across 11 global facilities, supporting over 30 sites in total.

What We Provide

  • At MSCI, we are driven by our mission to empower superior investment decisions. You will join a network of innovative and entrepreneurial professionals, where you can push boundaries and exceed expectations.
  • We offer transparent compensation structures and a variety of employee benefits tailored to ensure your financial stability and well-being, varying by location.
  • Our flexible work arrangements are designed to help you reach your full potential, providing you with the trust and advanced tools necessary for optimal performance.
  • We prioritize employee well-being, offering resources to support your professional and personal life, including our global 'Here For You' Employee Assistance Program, which provides confidential support services.
Key Responsibilities

The role includes the installation and maintenance of office technologies (O365) for end users, which encompasses support for Outlook, Teams, the Office suite, remote access, VPN, and the setup of laptops/desktops, printers, and A/V conference systems.

  • You will engage with users on-site and provide remote support when they are working from home.
  • Participation in various projects as required will also be part of your responsibilities.
  • This position reports directly to the EMEA Operational Engineering lead.
  • The role offers flexibility, allowing you to work both from the office and remotely.
  • Timely and effective management of assigned tickets will be crucial to your success.
  • The ideal candidate will be proactive, motivated, and capable of working independently while collaborating with other teams.
Skills and Experience

  • A relevant degree in Computer Science or a related technical field, or equivalent practical experience.
  • Over 5 years of experience in supporting a global Windows desktop environment, with strong troubleshooting and problem-solving abilities.
  • Advanced knowledge in all aspects of a Windows workstation environment, including Windows 10, O365, Azure Active Directory, Teams/Zoom, Intune, and modern desktop management.

Preferred Qualifications:
  • Familiarity with MacOS, Conditional Access Policies, networking services, PowerShell scripting, Digital Experience Monitoring, and Windows Virtual Desktop.
  • Relevant Microsoft or industry certifications and experience in the financial sector are advantageous.
Support and Development

  • Our high-performance culture encourages knowledge sharing and collaboration among talented colleagues who inspire each other to excel.
  • We believe that new challenges foster personal growth and innovation, and we support internal mobility to help you navigate your career path.
  • New employees will participate in our Global Orientation program to ensure a successful start.
  • Tailored learning opportunities will be available to help you acquire necessary skills at your own pace, including access to LinkedIn Learning Pro.
  • At MSCI, we are committed to fostering an inclusive environment where every voice is valued, ensuring equal opportunities for all employees.
About MSCI

MSCI is a premier provider of essential decision support tools and services for the global investment community.

With over 50 years of expertise in research, data, and technology, we empower clients to make informed investment decisions by analyzing key risk and return drivers and building effective portfolios.

Our innovative, research-driven solutions enhance transparency and insight throughout the investment process.