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Head of Payroll Operations

2 months ago

Liverpool, Liverpool, United Kingdom Reed Full time
{"title": "Head of Payroll", "description": "Job Summary

Reed Accountancy is seeking an interim Head of Payroll to cover maternity leave for a 12-month period. The ideal candidate will possess the skills and experience outlined below.

Key Responsibilities
  • Deliver accurate and reliable payroll services globally, including expatriates, meeting all SLAs/KPIs.
  • Lead delivery requirements with external payroll providers.
  • Support and coach the payroll team to handle all aspects of the employee life cycle service, manage workloads, and handle high demands.
  • Model excellent customer service to create a culture of excellence.
  • Implement continuous improvements in payroll and HR data processes, including automation.
  • Support payroll-related projects and standardize payroll services across locations.
  • Act as a point of escalation and subject matter expert for payroll issues.
  • Provide insights and performance data on compliance processes and payroll performance.
  • Ensure audit-level process checks for legislative and company compliance.
  • Communicate with stakeholders and employees to manage pay-impacting issues.
  • Collaborate with HR to understand business needs and deliver effective services.
  • Liaise with Finance and Accounting to ensure a robust and audited payroll, complying with Sarbanes-Oxley processes.
  • Manage compensation and benefit programs effectively.
  • Maintain high standards of compliance, ensuring accurate employee and HR records in line with Data Protection legislation and company policies.
Requirements
  • Experience in HR/Payroll Operations for a multinational organization (4,000+ employees), handling international payrolls and supervisory experience.
  • Experience with third-party payroll service providers.
  • Awareness of regulatory requirements in major markets (US, UK, Angola, Brazil).
  • High integrity, sound judgment, and confidentiality.
  • Ability to anticipate service needs and escalate when necessary.
  • Experienced supervisor capable of coaching for high performance.
  • Understanding of employee experience, relationship management, and customer service.
  • Experience with HRMS and payroll-related software.
  • Strong Microsoft Office skills, especially Excel and PowerPoint.
  • Comfortable dealing with employees at all levels.
  • Ability to summarize critical information to improve payroll performance.
  • Strong delivery against performance targets.
  • Self-motivated with minimal supervision.
  • Sound judgment and empathy with internal and external customers.
  • Resilience to manage peaks of activity or challenge.
  • Embrace change and focus on aspects that can be influenced.
  • Solution-focused with a proactive approach and 'can do' attitude.
  • Experience delivering processes in accordance with SLAs and SOX control.
Desirable
  • Experience in hybrid shared service model environments and managing third-party suppliers.
  • Exposure to integrating modern automations (RPA) into core processes and services.
", "lang_code": "en-US"}