Debt Resolution Specialist

4 weeks ago


Warrington, Warrington, United Kingdom DG Partnership Ltd Full time
{"The Role": "As a Collections Advisor, you will be contacting customers to discuss their outstanding debts and agree on repayment plans. This involves making and receiving calls, sticking to guidelines, and ensuring we comply with all relevant laws.", "Key Responsibilities": "
  • Establish suitable repayment arrangements with customers, aligning with the portfolios acquired by the company.
  • Handle outbound and inbound calls professionally.
  • Adhere to all regulatory and company guidelines, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
", "The Company": "EOS Solutions UK PLC is a debt purchase company based in Warrington. We are part of a bigger global group in more than 25 countries. We continue to grow and are looking for a further 2 collectors due to the acquisition of a new portfolio.", "Benefits": "
  • Monthly performance bonus
  • Smart casual dress code
  • Contributory Pension
  • Excellent public transport links
  • Free onsite parking
  • 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
", "The Person": "
  • Experience in a contact centre is preferred but not essential.
  • Demonstrates a proactive approach and maintains composure under pressure.
  • Excellent communication and listening skills.
  • Empathy towards customers\u2019 situations.
  • Commitment to achieving results and excellent punctuality.
  • Familiarity with dialler systems is advantageous but not required.
", "Job Type": "Full-time", "Location": "Birchwood, Warrington, WA3 (Hybrid)", "Industry": "Financial Services", "Job Type": "Full-time", "Salary": "£25,000"}

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