Accounting Software Technical Consultant
3 weeks ago
Join Our Team as a Financial Software Support Specialist
We are thrilled to present an opportunity for a Financial Software Support Specialist to become part of our esteemed client, a leading IT firm. This role is a full-time, permanent position that promises to be both challenging and rewarding.
Role Overview
As a Financial Software Support Specialist, you will play a crucial role in addressing and resolving support inquiries from both clients and internal teams regarding financial software applications, including accounting and payroll systems. Your responsibilities will include:
- Maintaining accurate records in the database for all interactions
- Ensuring the confidentiality and security of client information
- Investigating and tracking customer issues while testing new software updates
- Providing remote assistance to client systems
- Assisting with software installation and troubleshooting
- Managing support tickets based on priority
- Documenting help guides and standard operating procedures
- Keeping clients informed about the status of their inquiries
Position Requirements
- AAT qualification or equivalent is preferred
- Experience with accounting and payroll software is essential
- Strong communication skills
- Ability to build rapport with clients and colleagues
- Familiarity with various accounting and payroll systems, such as Sage Accounts or Payroll
Compensation and Benefits
- Annual salary range of £24,000 - £30,000
- Standard working hours from 8:15 AM to 5:15 PM
- 22 days of annual leave plus bank holidays
- Attendance bonus program
- Onsite parking available
Bennett and Game Recruitment is a specialized technical recruitment agency located in Chichester, West Sussex, serving clients across the UK. We are dedicated to connecting talented individuals with opportunities in various industries. By applying for this position, you consent to our processing of your data in accordance with GDPR regulations.
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