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Junior IT Support Specialist

2 months ago

Essex, United Kingdom In Technology Group Limited Full time
About the Role

We are seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team at In Technology Group Limited. As a Junior IT Support Specialist, you will play a key role in supporting day-to-day IT operations across the business.

Key Responsibilities
  • First-Line Support: Provide first-line technical support for IT issues, including hardware, software, and network-related queries.
  • Ticket Management: Respond to support requests in a timely manner, ensuring resolution of issues.
  • Hardware Setup: Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
  • Software Support: Install and troubleshoot business applications, operating systems, and company software.
  • System Monitoring: Assist in monitoring system performance, identifying potential issues, and escalating to senior engineers when necessary.
  • Documentation: Keep accurate records of support requests, incidents, and resolutions, ensuring documentation is updated regularly.
  • User Training: Provide basic training and guidance to end-users on new hardware and software where necessary.
  • Ad Hoc Tasks: Assist with general IT projects, system upgrades, and migrations as required by the business.
Essential Skills & Experience
  • Basic IT Knowledge: Understanding of Windows OS, Microsoft Office Suite, and basic networking principles (DNS, DHCP, TCP/IP).
  • Hardware Troubleshooting: Ability to troubleshoot basic hardware issues with PCs, printers, and peripherals.
  • Problem-Solving: Strong interest in problem-solving and learning new technologies.
  • Communication: Good verbal and written communication skills, with the ability to work well with both technical and non-technical users.
  • Organisational Skills: Ability to manage multiple tasks, prioritise, and work efficiently under pressure.
  • Desire to Learn: Eagerness to develop IT skills and build a career in technical support.