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Claims and Fraud Investigator

2 months ago


Salford, Salford, United Kingdom Keoghs Full time
About the Role

Keoghs is seeking a highly motivated and detail-oriented Fraud Claims Investigator to join our busy Intelligence Team. As an entry-level role, this position offers excellent opportunities for growth and development within the company.

Key Responsibilities
  • Conduct thorough investigations into suspected fraudulent insurance claims, gathering and analyzing evidence to support our findings.
  • Collaborate with external organizations, such as insurers, to obtain information and intelligence on potential fraudulent claims.
  • Assist Intelligence Analysts with progressing investigations and intelligence searches, answering phone calls, and preparing outgoing correspondence.
  • Respond to incoming requests for information from external organizations, supporting the prevention and detection of fraud within the industry.
  • Identify key information from new files and manually enter data onto internal databases.
  • Make informed decisions on which enquiries to pursue and liaise with Intelligence Analysts and internal file handlers accordingly.
  • Communicate effectively with insurers to obtain information relating to previous claims.
  • Ensure compliance with service level agreements (SLAs) and internal policies and procedures.
  • Meet chargeable time recording targets, with targets increasing during the probation period based on progression and competency.
Requirements
  • Pass in English and Maths GCSE or equivalent.
  • Excellent telephone manner and communication skills.
  • Commitment to learning and understanding processes, with a focus on building experience within the role.