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Front Office Manager

2 months ago

Thame, United Kingdom James Webber Recruitment Full time
Job Description

Job Title: Reception Manager - Luxury Hotel & Country Club

Job Type: Full-time

Location: Oxfordshire

Job Reference: AMRT1_UKCT

Company: James Webber Recruitment

About the Role:

We are seeking an experienced and enthusiastic Reception Manager to lead our team of 5 and provide exceptional guest experiences at our 4* hotel and country club in Oxfordshire.

Key Responsibilities:

  • Manage the daily operation and coordination of front of house operations, ensuring a smooth shift every time.
  • Process all bookings via central reservations, paying attention to detail and managing requests for various room types without disappointing guests.
  • Maximise room occupancy by promoting hotel services and in-house facilities, such as the restaurant, health spa, and golf course.
  • Set departmental objectives, policies, and targets, as well as rotas to ensure efficient team management.
  • Communicate with management regarding employee and customer service issues.

Requirements:

  • Previous experience as a Reception Manager or Front Office Manager in a 4* hotel environment.
  • Ability to work early and late shifts, including weekends.
  • Self-driven and able to work within a team, with excellent attention to detail and a calm head in pressurized situations.
  • Knowledge of Opera is an advantage.

What We Offer:

  • An annual salary up to £35,000.
  • Excellent career development and training opportunities.
  • Great team environment with opportunities for growth and advancement.

How to Apply:

Please submit your application, including your CV and a cover letter, to James Webber Recruitment.