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Senior Operations Manager
2 months ago
Job Description Our client, a leading consulting firm, is seeking a highly skilled and experienced Operations Manager to lead their Hire Rentals business based in Aberdeen.
In this role, you will oversee the full spectrum of rental operations, from equipment dispatch to final invoicing, ensuring a seamless, high-quality experience for their global customers.
Business Operations:
Manage the Hire Rentals business globally, working with regional Heads of Sales to maximize asset utilization. Collaborate with Engineering, Business Development, and Sales teams to ensure asset availability for new product releases and strategic opportunities. Optimize commercial terms for the hire business with the contracts team.
Operational Management:
Oversee workshop operations and streamline global processes for quick asset turnover. Ensure compliance with export controls and stock management requirements. Maintain quality, health, safety, and environmental (QHSE) standards in line with ISO.
Customer and Sales Support:
Use CRM to generate quotes, track equipment rentals, and provide usage reports to senior management.
People Management:
Conduct staff performance reviews, support professional development, and provide ongoing training for team members. Proficient in independently configuring and operating various underwater surveying equipment, with the expertise to support customers and instill confidence in their selection and setup of appropriate equipment to meet their needs.
Familiarity with ERP and CRM systems. Preparing reports on team activities and asset usage, providing actionable recommendations for improvement. Extensive experience of working offshore. Supervision and day-to-day management of the activities of a small team. Export Compliance knowledge. Experience in managing office/workshop QHSE. Previous experience in mentoring or training team members. Knowledge of Rental Business operations. Project management skills. Knowledge of commercial contracts/terms and conditions.
