Retail Manager
2 weeks ago
Roadchef Motorway Services is a franchisee of WHSmith, one of the UK's leading retailers and a household name. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members.
Job Summary:We are seeking a passionate and experienced Retail Manager to lead the WHSmith team at Clacket Lane Motorway Services on the M25 near Bromley. As a Retail Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.
Key Responsibilities:- Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
- Customer Service: Ensure every customer receives exceptional service, creating a memorable shopping experience.
- Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
- Sales and Marketing: Develop and implement strategies to drive sales and increase store profitability.
- Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
- Brand Ambassador: Uphold brand values and ensure the store represents our commitment to quality and excellence.
- Minimum of 2 years in a managerial role within the retail industry, preferably in a similar environment.
- Leadership Skills: Proven ability to lead, inspire, and develop a team.
- Customer Focus: Strong commitment to delivering exceptional customer service.
- Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
- Communication Skills: Excellent interpersonal and communication skills.
- Problem-Solving: Strong organisational and problem-solving abilities.
- Flexibility: Willingness to work flexible hours, including weekends and holidays.
Roadchef is the only Motorway Service area provider to hold the Platinum Investors in People accreditation and is recognised as one of the top 25 Best Big Companies to work for in 2024 with a 2 star merit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and welcome applications from all qualified candidates.
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