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Hospitality Team Member

2 months ago

Conwy, United Kingdom YHA Full time
About YHA Conwy

YHA Conwy is a unique and captivating hostel nestled in a stunning location, within a 10-minute walk to the beautiful town and castle of Conwy, on the edge of Snowdonia National Park. Our 86-bed hostel caters to a diverse range of guests, including school groups, families, and individuals, offering bell tents in the summer months.

Our Perks
  • Competitive Hourly Rate: We offer a pay of £11.44 per hour, with flexible hours ranging from 25 to 42 hours per week, and a temporary contract.
  • Accommodation Options: If needed, live-in accommodation is available at a reasonable rate of £63.70 per week.
  • Exclusive Benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and Adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
Your Key Contributions

As a Hospitality Team Member, you'll play a crucial role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality, regardless of your background or experience.

Your Responsibilities
  • Providing warm hospitality and great customer service to all our customers, members, and guests.
  • Working on reception and offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilizing our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
  • Carrying out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assisting in the preparation of food in the kitchen and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What We Value

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Ready to Apply?

If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences. If you require any assistance, our YHA Jobs website's contact page is available to support you.