Technical Support Specialist
3 weeks ago
Are you seeking a dynamic role in the IT sector where you can engage in diverse responsibilities? This position offers a stimulating and varied IT Support role within a thriving, family-owned enterprise. We prioritize a workplace that values each team member, investing in their training, development, and overall wellbeing.
Do you possess a broad range of IT experience, including helpdesk support or programming, along with strong communication abilities? If this resonates with you, this opportunity may be the next step in your career journey.
Our client is dedicated to fostering employee growth, enabling them to excel in their roles while continuously enhancing customer service and refining internal systems and processes.
Key Responsibilities of the IT Support Role:
- Acquire knowledge of and update various internal, custom software applications utilizing SQL.
- Monitor for software bugs, conduct ongoing testing, and generate quality reports.
- Oversee the maintenance of bespoke databases, including Exchange and MS 365.
- Serve as the initial point of contact for IT inquiries across multiple office locations.
- Manage the implementation of a new telephone system for the organization.
- Assist the IT Director and Head of Software Development with software upgrades and redesigns to enhance business offerings.
- Provide training to employees on system upgrades.
- Support the IT team in ongoing Cyber Security initiatives.
Required Skills:
- Demonstrated experience in a diverse IT role within a small to medium-sized enterprise.
- Familiarity with SQL is preferred.
- Exceptional communication skills to effectively interact with non-IT colleagues.
- Experience in programming or coding is advantageous.
- Helpdesk experience is a plus.
Additional Information:
- Full-time position, 40 hours per week, with the option to take time back in lieu.
- Parking facilities available.
- Cycle-to-work scheme offered.
- Wellbeing support package accessible.
- Auto-enrollment pension plan.
- Annual salary and performance evaluations conducted.
This job listing is presented by KD Recruitment Limited, operating as an Employment Agency. We are committed to equal opportunities in job applications and safeguarding your personal data.
For more information regarding our privacy policy, please visit our website.
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