Senior Claims Handler

4 weeks ago


London, Greater London, United Kingdom Massenhove Recruitment Limited Full time
Job Title: Senior Claims Handler

At Massenhove Recruitment Limited, we are seeking a highly skilled Senior Claims Handler to join our team. As a Senior Claims Handler, you will play a crucial role in ensuring that claims are administered in line with expected standards and regulatory requirements.

Key Responsibilities:
  • Negotiation and Communication: Negotiate with markets to achieve the best outcome for the client, maintaining effective communication throughout the process.
  • Contract Management: Maintain delegated authority contracts appropriately and efficiently, ensuring seamless operations.
  • Claims Documentation: Create comprehensive claims documents, presenting them to underwriters and responding to queries and feedback.
  • Correspondence and Notifications: Review and prepare correspondence regarding notifications and claims, ensuring products and cover meet client risk requirements and compliance standards.
  • Client and Insurer Liaison: Keep clients and insurers informed of developments, liaising with third parties as necessary.
  • Query Resolution: Investigate and resolve queries from clients, following through to resolution and keeping all parties advised.
  • Record Keeping: Maintain up-to-date records on Group systems, ensuring accurate and timely information.
  • Policy Implementation: Interpret instructions and issues arising, implementing actions according to policies and procedures.
  • Regulatory Awareness: Stay informed of legal and regulatory developments relevant to the division/department.
  • Management Information: Provide relevant management information to senior management.
  • Market Development: Develop positive relationships with markets, fostering strong partnerships.
Requirements:
  • Claims Experience: Ideally possess previous claims handling experience, preferably with an international broker.
  • London Market Operations: Good understanding of London market operations, including Lloyds and company markets.
  • Property Claims Knowledge: Knowledge of property claims, including regulatory requirements.
  • Regulatory Awareness: Awareness of the regulatory environment and requirements.
  • Communication Skills: Good level of communication and interpersonal skills, including written, verbal, and face-to-face interactions.
  • Organizational Skills: Highly organized, with good planning skills and ability to work flexibly to achieve tight deadlines/targets.

We are committed to a diverse workforce and recruit from a wide pool of talent, ensuring a fair and unbiased hiring process. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.


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