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E-Commerce Business Partner
2 months ago
We are seeking a proactive and dedicated E-Commerce Coordinator to join our dynamic team at Paul Mitchell Associates.
As the primary point of contact for our B2B Dropshipping clients, you will play a crucial role in ensuring exceptional service and seamless account management.
This is an exciting opportunity to be at the heart of our e-commerce operations, where you'll be responsible for fostering strong client relationships, managing subscription payments, handling account sign-ups, and ensuring client satisfaction and retention.
Key Responsibilities- Client Relationship Management: Develop and maintain strong, long-term relationships with our B2B dropshipping clients, ensuring their needs are met and exceeded.
- Exceptional Customer Service: Consistently deliver outstanding customer service, always aiming to surpass client expectations.
- Communication: Promptly and professionally respond to client inquiries, ensuring clear and effective communication at all times.
- Inbox Management: Efficiently manage and organize multiple email inboxes, ensuring all client communications are handled in a timely manner.
- Team Collaboration: Work closely with key internal team members to ensure smooth order processing and fulfilment, addressing any potential issues swiftly and effectively.
- Client Onboarding: Oversee and manage the client onboarding process, ensuring a smooth and positive experience from sign-up to account setup.
- Program Integrity: Maintain the overall integrity of the Dropshipping Program, including managing subscription payments and handling account sign-ups.
- Experience in e-commerce, account management, or customer service, particularly in a B2B setting.
- Previous experience in managing client accounts is highly valued.
- Comprehensive Knowledge of E-commerce and Dropshipping: Familiarity with online retail models and logistics.
- Strong organizational skills with the ability to manage multiple tasks and inboxes simultaneously.
- Excellent written and verbal communication skills.
- A proactive and problem-solving mindset, with the ability to work collaboratively with cross-functional teams.
- Ability to adapt quickly in a fast-paced environment and prioritize client needs effectively.
- Be part of a growing and innovative e-commerce company.
- Work in a supportive and collaborative team environment.
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development.
