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ServiceNow Technology Strategist

2 months ago

Birmingham, Birmingham, United Kingdom KPMG-UnitedKingdom Full time
About the Role

We are seeking a highly skilled ServiceNow Enterprise Architect to join our team at KPMG-UnitedKingdom. As a key member of our technology strategy team, you will be responsible for developing and implementing a comprehensive technology strategy for ServiceNow, aligning with our business objectives and driving digital transformation across the organization.

Key Responsibilities
  • Develop and maintain a deep understanding of ServiceNow platforms, technologies, and industry trends, as well as the KPMG technology ecosystem.
  • Build and maintain ServiceNow roadmaps and solutions, ensuring alignment with business objectives and technology strategies.
  • Lead a team of platform and domain architects, providing guidance and oversight to ensure successful delivery of projects.
  • Collaborate with Capability CTOs, business and technical SMEs, and project teams to analyze and translate business requirements into technical requirements.
  • Ensure that Solution Architects produce designs that are fit for purpose, adhere to relevant standards and patterns, and leverage reusable components.
  • Contribute to the selection of specific ServiceNow technologies and influence business and technology stakeholders to adopt the right technology solutions.
  • Support the design and implementation of operating models that improve the design and delivery of successful ServiceNow deployments.
  • Escalate risks, issues, and critical dependencies to the appropriate leaders to ensure successful delivery of the strategy.
  • Help establish and participate in the technology assurance process, building reference models and ensuring that standards, patterns, and reusable components are enforced.
Requirements
  • Expert knowledge of the ServiceNow platform, beyond ITSM (SecOps, HRSD, GRC, BCM, APM, CMDB, Customer Service Mgmt, IT Ops Mgmt).
  • Certified ServiceNow System Administrator and Implementation Specialist.
  • Strong experience in Service Management toolset implementation and progression from a ServiceNow technical lead.
  • Pre-sales experience of ServiceNow solutions.
  • Design of complex integrations between ServiceNow and other enterprise solutions, based on Integration Hub, Mid Server, SSO, JSON, SOAP, LDAP, JDBC, ODBC, REST, SCP, and SFTP.
  • ITIL and/or TOGAF qualified.
  • Experience of working with Agile SDLC (Software Development Lifecycle Management) methods.
  • Data architecture and master data management.
  • Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume, and compelling.
  • A high level of general, technical knowledge, including current, emerging, and future technology market trends and their impact on business.
  • Good understanding of project management concepts, including Gantt charts/plans, risks, assumptions, and dependencies, etc.
  • Ability to leverage networks in KPMG to tap into additional expertise if required.
  • Comfortable working with ambiguity at the beginning of projects, with the ability to provide clarity of direction despite this.
  • Good knowledge of Business Architecture, including business and technology strategies, operating models, process models, business and technology capability models, and taxonomies (desirable).
  • Good knowledge and experience of modeling languages, UML, ArchiMate, and BPMN (desirable).
  • Practical understanding of GDPR and ISO 27001 (desirable).
  • ServiceNow certifications (desirable).
  • TOGAF (The Open Group Architecture Framework) qualified (desirable).