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Work Area Manager

2 months ago

Chelmsford, Essex, United Kingdom Royal Mail Full time
About the Role

We are seeking an experienced Operational Work Area Manager to join our team at the Chelmsford Mail Centre. As a key member of our management team, you will be responsible for leading a dedicated team of 25 full and part-time employees, providing guidance and support to ensure excellent customer service and operational efficiency.

Key Responsibilities
  • Lead a team of 25 employees, providing regular one-to-one and team meetings to review performance and plans.
  • Hold line management responsibility for team members' sick absence, attendance, and training.
  • Engage with the team to drive performance, health and safety initiatives, and identify areas for improvement.
  • Support the Shift Manager in providing a high-quality service to customers and ensuring operational targets are met.
Requirements
  • Proven experience in managing and supporting a large team to maximise performance.
  • Excellent leadership and communication skills, with the ability to engage and motivate team members.
  • Target-focused with a track record of improving performance and achieving KPIs.
  • Experience of introducing change and successfully leading people through change.
  • Data analysis and problem-solving skills, with the ability to use data to identify trends and develop solutions.
  • Ability to build effective working relationships with stakeholders to achieve business benefits.
What We Offer

We offer a competitive salary, 10% bonus potential, 25 days annual leave, and a pension scheme. As a Forces family-friendly employer, we welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

We are committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process.