Operational Service Manager

4 weeks ago

Liverpool, Liverpool, United Kingdom NHS Full time
Job Title: Director of Operations

We are seeking an experienced and skilled Director of Operations to join our team at Liverpool Women's NHS Foundation Trust. As a key member of our leadership team, you will be responsible for providing strategic direction and operational management to ensure the delivery of high-quality services to our patients.

About the Role

The Director of Operations will be responsible for leading the development and implementation of operational strategies to improve service delivery, patient experience, and staff engagement. You will work closely with our clinical leads, support teams, and external partners to ensure seamless service delivery and effective communication.

Key Responsibilities
  • Develop and implement operational strategies to improve service delivery, patient experience, and staff engagement.
  • Lead the development and implementation of business cases to improve cost, service delivery, and patient experience.
  • Collaborate with clinical leads and support teams to ensure effective communication and service delivery.
  • Monitor and analyze performance data to identify areas for improvement and develop action plans.
  • Develop and maintain relationships with external partners to ensure effective service delivery and communication.
  • Provide leadership and guidance to staff to ensure they have the necessary skills and resources to deliver high-quality services.
  • Ensure compliance with local and national performance and quality targets.
Requirements
  • Experience of management of clinical services and working with medical staff.
  • Contributing to improvements in service standard and patient experience.
  • Monitoring compliance with local and national performance and quality targets.
  • Experience of developing innovative and lasting solutions to operational and performance issues.
  • Experience of budget and human resources management.
  • Experience of managing administrative and support staff.
  • Experience of finance and cost improvement programmes.
Skills and Knowledge
  • Up-to-date knowledge of speciality service areas, including current issues in service delivery and patient pathways.
  • Understanding of current issues in health service management, including business planning processes.
  • Effective verbal and written communication skills to clinical staff, patients, and carers, and work colleagues.
  • Ability to analyze and interpret complex and varied information and develop action plans.
  • Ability to motivate staff and demonstrate effective and positive leadership.
Qualifications
  • Educated to degree level or equivalent experience.
  • Educated to masters level in a relevant subject or equivalent experience.
  • Recognized leadership and/or management qualification.

This is an exciting opportunity to join our team and contribute to the delivery of high-quality services to our patients. If you are a motivated and experienced professional with a passion for operational management, we encourage you to apply.

  • Deputy Head of Operations

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Civil Service Jobs Full time

    Job Title: Deputy Head of Operations - National ServicesJob Summary:We are seeking a highly skilled and experienced Deputy Head of Operations to join our National Services team. As a key member of our leadership team, you will be responsible for leading operational delivery and ensuring high-quality service provision across our region.About the Role:The...

  • Deputy Head of Operations

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Civil Service Jobs Full time

    Job Title: Deputy Head of Operations - National ServicesJob Summary:We are seeking a highly skilled and experienced Deputy Head of Operations to join our National Services team. As a key member of our leadership team, you will be responsible for leading operational delivery and ensuring high-quality service provision across our region.About the Role:The...

  • Operational Service Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced Operational Service Manager to join our team at Liverpool Women's NHS Foundation Trust. As a key member of our divisional management team, you will play a critical role in supporting the delivery of high-quality clinical services to our patients.Key ResponsibilitiesSupport the Divisional Manager in the day-to-day...

  • Operational Service Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced Operational Service Manager to join our team at Liverpool Women's NHS Foundation Trust. As a key member of our divisional management team, you will play a critical role in supporting the delivery of high-quality clinical services to our patients.Key ResponsibilitiesSupport the Divisional Manager in the day-to-day...

  • Operational Service Manager

    1 month ago

    Liverpool, Liverpool, United Kingdom NHS Full time

    Job Title: Director of OperationsWe are seeking an experienced and skilled Director of Operations to join our team at Liverpool Women's NHS Foundation Trust. As a key member of our leadership team, you will be responsible for providing operational management and business development of designated clinical specialty services within the Division.Main...

  • Industrial Services Operations Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom TRADEBE Full time

    Job Title: Industrial Services Operations ManagerJob Summary:We are seeking an experienced Industrial Services Operations Manager to join our team at Tradebe. As an Industrial Services Operations Manager, you will be responsible for supervising and delivering Industrial services projects efficiently, managing a team of operatives, and ensuring compliance...

  • Operations Service Management Manager

    3 weeks ago

    Liverpool, Liverpool, United Kingdom NHS Full time

    An exciting opportunity has arisen to join The Walton Centre Neurology Divisional Team as a key member of the Neurology Divisional Senior Team. The successful applicant will report to the Clinical Business Manager and be responsible for the day-to-day operational management of the Neurology service.Main duties of the jobProvide operational leadership and...

  • Customer Service Senior Advisor

    1 month ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...

  • Customer Service Senior Advisor

    1 month ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...

  • Customer Service Senior Advisor

    1 week ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryJoin Crown Commercial Service as a Customer Service Senior Advisor and embark on a rewarding career in customer-facing environments.About the RoleThis is an exciting opportunity to begin a career in Customer Service, working as part of a fast-paced Customer Service team and undertaking a Level 3 Customer Service Specialist Apprenticeship. As a...

  • Senior Service Designer

    1 month ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled Senior Service Designer to join our team at Crown Commercial Service. As a Senior Service Designer, you will play a key role in shaping the vision and outcomes for our products, services, and programmes, driving long-lasting change in our digital landscape.Key ResponsibilitiesLead on design concepts and service...

  • Senior Service Designer

    1 month ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled Senior Service Designer to join our team at Crown Commercial Service. As a Senior Service Designer, you will play a key role in shaping the vision and outcomes for our products, services, and programmes, driving long-lasting change in our digital landscape.Key ResponsibilitiesLead on design concepts and service...

  • Senior Service Designer

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    About the RoleCrown Commercial Service is seeking a Senior Service Designer to join our team. As a Senior Service Designer, you will play a key role in shaping the vision and outcomes for products, services, and programmes that help us achieve our strategic goals.Key ResponsibilitiesLead on design concepts and service blueprints that help define the customer...

  • Residential Services Coordinator

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions Ltd Full time

    Care Home Service AdministratorService Care Solutions Ltd is seeking a dedicated and professional Care Home Service Administrator to join our team.This is an office-based position requiring a 5-day commitment.As the first point of contact for visitors, residents, and families, you will play a key role in maintaining smooth and efficient operations within our...

  • Customer Service Senior Advisor

    2 months ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...

  • Customer Service Senior Advisor

    2 months ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...

  • Customer Service Senior Advisor

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and supporting the growth of our business.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of...

  • Customer Service Senior Advisor

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and supporting the growth of our business.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of...

  • Senior Service Design Professional

    5 days ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    {"Job Overview": "As a Senior Service Designer at Crown Commercial Service, you will play a key role in shaping the vision and outcomes for our digital services. Your expertise will help us deliver user-centred design solutions that meet the needs of our customers and drive long-lasting change in the public sector.", "Responsibilities": "• Lead on design...

  • Shared Service Centre Operations Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Robert Walters Full time

    Job Title: Shared Service Centre Operations ManagerRobert Walters is seeking a highly skilled Shared Service Centre Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing multi-discipline teams, ensuring the delivery of an operational area of the Shared Service Centre (SSC).Key...