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Franchise Performance Manager

2 months ago

London, Greater London, United Kingdom Accoravillage Full time
Franchise Performance Manager – Accoravillage

Franchise Performance Manager – Accoravillage

Region: To Be Confirmed

Are you ready to embark on a rewarding career journey with one of the most recognized brands in the industry?

We are on the lookout for a Franchise Performance Manager to join our team and support our operations across the UK & Ireland.

If you believe this role aligns with your skills and aspirations, prepare to embrace a culture that values boldness, empowerment, accountability, and enjoyment in a dynamic and agile work environment.

The Franchise Performance Manager (FPM) serves as a vital link between Accoravillage and our franchise partners. The responsibilities of the FPM include safeguarding the brand's integrity by leading, influencing, coaching, and evaluating performance across all areas and initiatives of the assigned franchisees/restaurants. The FPM is tasked with assessing the performance of the franchisees/restaurants in their portfolio to determine the appropriate level of support based on their needs and performance metrics. This management of the portfolio will enable the FPM to provide strategic business guidance and alignment to help franchisees maximize profitability and prepare for expansion. This encompasses the formulation of business plans, specific objectives, and strategies for enhancing sales, increasing restaurant traffic, managing costs, and optimizing profits. The FPM will report directly to the Head of Franchise Performance in their designated region.

Key Responsibilities include but are not limited to:

  • Regularly assess the assigned portfolio to identify areas for improvement.
  • Conduct periodic business evaluations to acknowledge successes, identify opportunities, and outline future strategies.
  • Educate, inspire, and influence franchisees to enhance restaurant operations and profitability, covering aspects such as brand initiatives, local marketing strategies, training, operations, financial reviews, and goal setting.
  • Ensure that brand standards and initiatives are effectively communicated and implemented throughout the assigned portfolio.
  • Foster a culture of encouragement and motivation, consistently upholding standards and initiatives across all locations.
  • Review and follow up on third-party evaluations of restaurant excellence.
  • Relationship Building:
    • Coach, counsel, and motivate franchisees on a portfolio-wide basis.
    • Provide strategic guidance to franchisees to facilitate business growth.
    • Cultivate productive working relationships with franchisees, regional team members, and corporate staff.
    • Establish connections with franchisees through various methods tailored to their performance and needs, including in-person meetings, virtual interactions, and training sessions.
    • Earn the respect of franchisees to be recognized as a valuable asset and leader in the field.
  • Development:
    • Equipment & Design: Offer guidance to franchisees throughout the equipment and design process for new, relocated, and remodeled locations. This includes directing franchisees to the appropriate contacts, collaborating with the Head of Franchise Performance, and ensuring that store layouts optimize commercial opportunities and guest experiences.
    • Franchisee Expansion: Provide insights to the Head of Franchise Performance regarding existing franchisees' capabilities for expansion within the brand. Additionally, offer guidance and training during ownership transitions.
    • Additional: Regularly provide guidance on points of contact and procedures, including discussions on closures and other operational matters.
  • Self-Development:
    • Engage in designated training programs to enhance knowledge and develop new skills.
    • Participate in all scheduled training and informative sessions, including but not limited to corporate training programs and team meetings.
    • Be willing to travel occasionally for training sessions as required.
    • Fully comprehend the purpose and benefits of new initiatives to effectively influence franchisees and secure their commitment.
Skills & Abilities:
  • Capable of managing challenging conversations with assertiveness and accountability.
  • Strategic thinker with the ability to integrate data and consider long-term implications.
  • Proficient in sharing knowledge with others.
  • Composed and calm under pressure.
  • Empathetic with strong social awareness.
  • Excellent listening, written, and verbal communication skills.
  • Adaptable to various situations and personalities while maintaining integrity.
  • Ability to work independently.
  • Desired Characteristics:
    • Self-motivated, disciplined, and proactive.
    • Quick learner with the ability to absorb and apply new information effectively.
    • Demonstrates a competitive spirit.
    • Strong problem-solving skills with the ability to tackle complex challenges.
  • Desired Knowledge & Skills:
    • Experience in fast-paced food retail or quick-service restaurants.
    • Knowledge of franchising is advantageous.
    • Strong time management and prioritization skills.
    • Project management and organizational skills.
    • Ability to adapt to change and manage ambiguity.
    • Strong communication and influencing abilities.
Additional Requirements:
  • Bachelor's Degree in Business, Communications, Hospitality, or a related field is preferred.
  • 5+ years of multi-site restaurant experience or 3 years in large format food retail leadership is preferred.
  • Experience in Area Management or Portfolio Management with the ability to interpret financial statements.
  • Strong commercial acumen and market awareness.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Must possess a valid driver's license and have reliable transportation.
What benefits will I receive?
  • Pension, medical, and life insurance reimbursements.
  • Competitive bonus structure.
  • Commute and remote work compensation.
  • Comprehensive wellness benefits, perks, and discounts.