Customer Service Representative

1 month ago


Cosford Warwickshire, United Kingdom The Caraires Consultancy Full time
Job Title: Customer Service Co Ordinator

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Co Ordinator. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Receiving and logging high-volume calls from customers
  • Proactively liaising with customers and dealers to resolve issues
  • Source and negotiate solutions to resolve cases
  • Monitor the quality of cases and identify corrective action where appropriate
  • Supporting the Help Desk
Requirements:
  • Excellent customer service skills
  • Ability to pick up systems and processes with ease
  • Customer focused with a logical approach to problem solving and decision making
  • Able to 'think on your feet'
  • Superb communication skills
  • Positive and proactive attitude
What We Offer:
  • Competitive hourly rate
  • 3% employer contribution towards pension
  • Annual leave as you accrue it from day one
  • Regular contact from a Caraires consultant
  • Recommend a friend and receive a £25 retail voucher
  • Employee of the month: win a monthly prize
  • Seasonal gifts as a token of recognition


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