Spa Operations Director

1 week ago


Guernsey Channel Isles, United Kingdom HandPicked Hotels Full time
{"About the Role": "Lead the Way in Luxury Spa Operations

As the Head of Spa, you will be responsible for overseeing the entire spa operation, ensuring exceptional services and experiences for our discerning guests. This role requires strong leadership, organizational skills, and a deep understanding of spa treatments and wellness practices.

You will collaborate with the spa leadership team to maintain high standards of customer service and drive revenue growth through effective marketing and business development strategies.

Key responsibilities include leadership and team management, ensuring an outstanding guest experience is delivered, creating magical and memorable experiences for our guests.

This role will involve marketing and business development for the spa, including diary management and yielding business levels appropriately.

Collaboration with local hotel teams to establish and share best practices, maximizing revenues in all areas of spas.

", "About You": "What We're Looking For

To be considered for this role, you must have current 5-star spa management experience at Spa Director or within a Senior Spa Management role in a larger scale spa operation within a luxury hotel or spa environment ideally within the UK.

Essential skills include excellent leadership, communication, business acumen, and spa knowledge.

Previous experience of developing and uplifting standards within a luxury spa operation while consistently exceeding guest expectations.

Ability to create a robust sales and marketing plan to increase revenue streams across the spa operations.

Knowledge of how to analyze market trends, competitor activities, and guest feedback to identify opportunities for growth and differentiation.

", "Our Benefits": "Why Join Hand Picked Hotels?

We offer a competitive salary package based on experience plus bonus, assistance with short-term single accommodation if relocating.

This is a Full-Time role working 5 days per week as required.

Company pension scheme.

Life assurance scheme.

Employee Assistance Program to support you with whatever life throws at you.

Company Sickness Scheme Benefit.

29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.

Forward career progression, with access to our In-House and external training programs, which are all supported by our learning and development team.

\u00a330 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink.

Yes, it's as good as it sounds Annual loyalty awards (like afternoon teas and overnight stays)

Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.

Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.

", "Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK."}

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