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Client Relationship Manager

3 months ago

Ascot, Windsor and Maidenhead, United Kingdom Mulberry Recruitment Full time
Position: Client Relationship Manager - IT Solutions

Working Hours:
Monday to Friday

Overview:
Mulberry Recruitment is seeking a dedicated Client Relationship Manager to enhance our thriving IT Solutions division. This role is pivotal in expanding our business within established accounts, aiming to boost market presence and revenue through strategic engagement and collaboration with channel partners.

Key Responsibilities:
  • Utilize your extensive knowledge of IT product sales, particularly in audiovisual and display technologies, to implement a customized strategy for business growth within current accounts.
  • Consistently strive to surpass quarterly and annual sales objectives for existing clientele.
  • Enhance customer loyalty by nurturing and fortifying relationships with key accounts.
  • Collaborate closely with Business Development teams and relevant channels to attract and onboard new clients.
  • Adopt a strategic portfolio management approach for high-value accounts, conducting performance reviews quarterly and annually to develop relationship plans that increase share of wallet and improve customer satisfaction.
  • Proactively cultivate and oversee a pipeline of opportunities, including asset renewals, to create targeted proposals that drive sales.
  • Maximize the value of all sales interactions, adhering to the company's pricing policies.
  • Prepare and deliver high-quality, brand-aligned presentations to existing clients and channel partners.
  • Provide data-driven and objective weekly sales forecasts.
  • Ensure the MS Dynamics CRM is consistently updated to provide essential information for fulfilling customer needs.
  • Contribute to team discussions by sharing insights on leads, market trends, and pricing strategies to enhance market dominance.
  • Support team members through active listening and relevant inquiries.
  • Work collaboratively with your team to exceed collective and individual sales targets.
  • Maintain accurate records of activities to track performance against revenue goals.
  • Ensure your sales pipeline and customer dashboards are precise and up-to-date.
  • Report customer feedback that could inform the company's strategic direction.

Qualifications:
A proven history of success in an Account Management capacity, with a focus on revenue generation, growth, and customer retention, preferably within a channel or vendor environment in the audiovisual or creative sectors. Proficient in business-level communication, capable of engaging confidently through various mediums. Strong negotiation skills, with a creative and responsive approach to delivery. Ability to influence stakeholders at all levels and build credible external networks. High attention to detail and accuracy, with the capacity to thrive in a dynamic environment utilizing MEDDIC methodologies (training will be provided). Familiarity with CRM systems, particularly MS Dynamics, is highly advantageous.