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Workplace Services Manager
2 months ago
ISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.
Key Responsibilities:- Oversee Cleaning, Catering, Security, Helpdesk operations, Engineering, and customer experience across multiple sites.
- Work closely with the Account Director to plan and execute initiatives that drive growth and profitability.
- Identify opportunities for improvement and innovation, contributing to the long-term success of the account.
- Develop and implement strategies to enhance service delivery, customer satisfaction, and team performance.
- Manage supplier relationships and performance, ensuring high-quality services are delivered.
- Participate in an on-call rota, ensuring Business Continuity Plans are in place and teams are aware of their roles.
- Engage with building user stakeholders, fostering strong relationships and ensuring their needs are met.
- Graduate calibre or equivalent experience in facility services or a related industry.
- Proven track record in FM Management, including managing hard services and security.
- Strong customer focus, with experience in a customer-facing Facilities Management environment.
- Supplier management experience, with a good understanding of performance metrics.
- Team player with experience working in a contract/project/facilities management team.
- Computer literate, with a good understanding of office software.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our customers achieve their purpose.
We welcome all applicants, regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.
