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Pensions Administrator

2 months ago


Brighton, Brighton and Hove, United Kingdom Legal & General Resources Limited Full time
About the Role

We are seeking a highly skilled Pensions Administrator to join our team at Legal & General Resources Limited. As a Pensions Administrator, you will play a critical role in maintaining scheme data and administering individual member records, ensuring that customers receive tailored information and excellent customer outcomes.

Key Responsibilities
  • Customer Service: Ensure customers have sufficient information to understand their pension scheme benefits and any action they need to take.
  • Claims Resolution: Organize and manage the provision of service to give sufficient priority and opportunity to customers wishing to submit a claim or make a complaint.
  • Pension Scheme Administration: Responsible for providing an efficient claims service to individual scheme members, intermediaries, and Trustees by establishing how each pension scheme operates.
  • Data Management: Accurately record workflow onto the appropriate system, maintaining effectiveness, efficiency, and performing quality checking according to the prescribed QA framework for the role.
  • Conduct Risk Management: Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of conduct risk.
Requirements
  • Customer Service Skills: Provide excellent customer service and ensure that customers receive tailored information.
  • Communication Skills: Possess good communication skills and be able to interpret and communicate pension scheme benefits effectively.
  • Teamwork: Understand your role within the team and contribute constructively as required.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Performance-Related Bonus: The opportunity to participate in our annual, performance-related bonus plan.
  • Share Schemes: Valuable share schemes.
  • Pension Contribution: A generous pension contribution.
  • Life Assurance: Life assurance.
  • Private Medical Insurance: Private medical insurance (permanent employees only).
  • Holiday Entitlement: At least 25 days holiday, plus public holidays, 26 days after 2 years' service.
  • Family Leave: Competitive family leave.
  • Electric Car Scheme: The option to hire a brand-new electric car through tax-efficient salary sacrifice.
  • Discounts: Many discounts offered for our own products and at a range of high street stores and online.