Customer Experience Team Lead

1 week ago

London, Greater London, United Kingdom ATG Entertainment Full time

Job Title: Customer Experience Team Lead

Company: ATG Entertainment

Job Type: Full-time

Location: London

About Us:

ATG Entertainment is a leading live entertainment company that owns, operates, or programs some of the world's most iconic venues. We are committed to delivering exceptional customer experiences and creating unforgettable performances for audiences.

Job Summary:

We are seeking a dedicated and dynamic Customer Experience Team Lead to join our team of Front of House Operations Managers. As a key member of our Customer Experience team, you will be responsible for leading a strong and profitable Front of House Operation, ensuring that a cost-effective and customer-focused range of services are consistently provided to the highest standards.

Key Responsibilities:

  • Cost Management: Help lead a team that will deliver and exceed targets, and proactively contribute to the venues' profitability by initiating ideas, systems, and projects that will maximize sales and minimize costs.
  • Culture Development: Help build a positive, forward-thinking, innovative, and customer-focused culture within the team and develop and nurture a strong multi-skilled and adaptable workforce.
  • Customer Focus: Ensure the customer is at the center of everything we do, and that the wider team has a continuous awareness of, and will to deliver and exceed, all customers' expectations.
  • Ambassadorship: Help build and protect key relationships with customers, promoters, external suppliers, and internal colleagues.

Requirements:

  • Proven experience in a customer-facing role, preferably in the live entertainment industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of customer service principles and practices.

What We Offer:

We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

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