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Renewal Manager

2 months ago

London, Greater London, United Kingdom Airtable Full time
About the Role

We are seeking a highly skilled Renewal Manager to join our Sales team at Airtable. As a Renewal Manager, you will be responsible for leading the renewals process, collaborating with the account team to preserve and enhance customer contracts and relationships, and identifying opportunities for upsell and cross-sell.

Key Responsibilities
  • Own, drive, and lead the renewals process in collaboration with the account team
  • Build foundational processes and playbooks for the new role
  • Engage with key decision-makers to identify customer requirements and uncover roadblocks
  • Maintain and report an accurate rolling 90-day forecast of renewals
  • Negotiate and execute renewal contracts that align to customer goals
  • Discover and identify upsell/cross-sell opportunities upon contract renewal
  • Develop a playbook for renewal engagement maximizing revenue retention
Requirements
  • 3+ years of quota-carrying Sales/Customer Success/Account Management experience in an Enterprise SaaS organization
  • Strong negotiation skills and demonstrated capability closing large, complex contracts
  • Strong collaboration skills and successful experiences working with internal XFN partners and customer-facing counterparts
  • Ability and eagerness to grow business in a strategic manner
  • Approaches work with empathy, craftsmanship, and a growth mindset
  • Solid understanding of Enterprise SaaS applications and collaboration technology
  • Consistent track record of achieving personal and team goals
About Airtable

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any characteristic protected by applicable federal and state laws, regulations, and ordinances.

We are committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.