Renewals Manager

4 weeks ago

London, Greater London, United Kingdom Darktrace Ltd Full time
Renewals Manager

At Darktrace Ltd, we are seeking a highly skilled Renewals Manager to join our team. As a key member of our sales and customer success teams, you will be responsible for driving customer retention and exceeding renewal targets across our EMEA accounts.

Key Responsibilities:
  • Partner with regional sales and customer success teams to ensure customers see the full value of our software, leading to successful renewals.
  • Manage negotiations with customers and partners to resolve service delivery and support issues affecting renewals.
  • Take the lead in resolving account issues and ensuring a seamless renewal process.
Requirements:
  • Strong experience in account management, with a focus on renewals in a SaaS organization.
  • Experience of pricing and contract negotiation.
What We Offer:
  • 23 days paid holiday, increasing to 25 days after two years' service, plus UK bank holidays.
  • Additional birthday day off.
  • Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contributions.
  • Optional BUPA private medical insurance for you and your immediate family.
  • Life assurance with a benefit of 4x your annual basic salary.
  • Employee Assistance Programme offering both on-line and telephone support and resources to you and your family.
  • Cycle to work scheme.
  • Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme.

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