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Service Excellence Analytics Lead

2 months ago


Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

Job Summary:

The University of Glasgow is seeking a highly skilled Service Excellence Analytics Lead to join its S&P Planning, Insight, and Analytics Team. As a critical component of the Service Excellence Programme, this role will lead the analysis and insight to drive improvements in service provision across University Services.

Key Responsibilities:

  • Provide professional, specialized, and technical expertise on all aspects of Service Performance data.
  • Lead advice and guidance to a range of senior University stakeholders.
  • Generate ideas, find solutions, and establish a new Service Excellence data platform to create University-wide impact.

About the Role:

This is a full-time, fixed-term position for up to 31 July 2027. The successful candidate will be responsible for delivering high-quality analysis and insight to drive improvements in service provision across University Services.

Requirements:

  • Strong analytical and problem-solving skills.
  • Ability to communicate complex data insights to senior stakeholders.
  • Experience in establishing and maintaining data platforms.

About the University of Glasgow:

The University of Glasgow is a world-renowned institution with a rich history of innovation and excellence. As one of the top 100 universities globally, we are committed to delivering high-quality education and research that makes a real impact on society.