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Duty Manager

2 months ago

Eastbourne, East Sussex, United Kingdom Wave Leisure Trust Full time

Job Title: Duty Manager

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Duty Manager at Hillbrow Health & Wellbeing. As a key member of our team, you will be responsible for providing a friendly, safe, and efficient service to all our customers.

Key Responsibilities

  • Lead and motivate your teams to deliver excellence in all areas of operating a busy centre.
  • Supervise staff, ensuring they meet targets and respond to changing priorities.
  • Provide exceptional customer service, ensuring a positive experience for all visitors.
  • Work collaboratively with colleagues to achieve business objectives.

Person Specification

Disposition (Essential)

  • Customer focused
  • Driven and enthusiastic
  • Passion for providing exceptional service
  • Can-do attitude
  • Pro-active
  • Team player

Experience (Essential)

  • Staff supervision and leadership experience

Experience (Desirable)

  • Previous experience in a customer-focused service delivery environment
  • Cash handling and reconciliation experience
  • Ability to calculate figures for a wide range of applications

Qualifications (Essential)

  • National Pool Lifeguard Qualification (NPLQ)

Qualifications (Desirable)

  • Current First Aid Certificate
  • Pool Plant Operators Qualification
  • Coaching qualification in one or more sports

Skills (Essential)

  • Strong interpersonal skills
  • Good organisational skills
  • Leadership and coaching experience
  • Excellent time management

Skills (Desirable)

  • Experience of recruiting, training, and developing staff
  • Familiarity with Microsoft Office applications

Other (Essential)

  • Flexibility to adapt to changing demands
  • Ability to follow Wave Active Limited Policies and Procedures