IT Support Specialist

4 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Title: IT and Digital Support Technician

Location: Hybrid (Leicester)

Welcome to Hastings Direct

We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.

Job Overview

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. Our team is responsible for reviewing and monitoring outcomes/KPIs using data to support improvement through technical development and delivery.

Key Responsibilities

  • Collaborate with the operational leadership team to review and monitor outcomes/KPIs using data to support improvement through technical development and delivery.
  • Support the technical lead to cultivate the right capability for their functions, including the delivery of new colleague training from the academy to developing individuals through the competency framework.
  • Utilize data gathered through audits, team leader coaching, and control reports to identify systemic/thematic development requirements and create/implement solutions.
  • Ensure a strong understanding of market developments which may impact our subrogated recovery performance. Provide technical input to support the development of appropriate strategies to mitigate risks.

What We Offer

We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Our annual 4Cs performance bonus is usually paid in March, and we provide a range of benefits including discounts and cashback at everyday retailers, fee-free independent mortgage advice, and free access to financial wellbeing support.

Our 4Cs Principles

We believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.



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