Spa Operations Manager
3 weeks ago
Role Overview:
The Spa Manager will play a key role in supporting all pre-opening requirements and, once the spa is open, lead the daily operations to deliver a seamless, luxurious experience for all of our guests.
Key Responsibilities:
- Oversee all spa operations, including staff management, scheduling, and client services
- Ensure that each guest experiences a personalised, high-quality spa journey
- Manage relationships with product partners
- Create and implement signature treatments and promotions
- Collaborate on marketing initiatives to drive spa revenue and increase guest engagement
- Maintain financial oversight of the spa, including budgeting, reporting and expense management
- Ensure compliance with health and safety standards and maintain a pristine spa environment
- Develop and implement staff training programs, focusing on customer service excellence and product knowledge
- 5 Star personal presentation - an excellent example for the team
- Confident with HR responsibilities, stock and retail management
- Hiring and onboarding experience, including trade testing and assessment of spa and beauty therapists
Qualifications and Experience:
- Minimum of 2 years experience in spa management or as a member of a senior spa team within a luxury environment
- Strong leadership skills with the ability to motivate and guide a team
- Passionate about the spa and wellness industry - knowledgeable about trends all over the world
- Confident and creative - able to curate new spa promotions and wellness activations
- Exceptional organisational and financial management skills
- Familiarity with wellness trends and luxury spa treatments around the world
- Ability to work collaboratively and maintain excellent guest relationships
Why Work with Us:
- Be part of a grand opening: Play a central role in launching a premier luxury destination
- Iconic location: Work at a resort with stunning views and first-class amenities
- Career growth: Opportunities for professional development in a growing luxury hospitality brand
Benefits:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 B&B
- Discounted stays for friends and family
- 50% discount when dining in our restaurants and bars
- Free meals while on duty, keeping you well-fuelled
- Access to high-street discounts on a range of shops, experiences and more
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
- Generous refer-a-friend bonuses, starting at £250
Caring for Your Health and Wellbeing:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
- Healthcare Cash Plan options, from just £5 per month
Supporting Your Hospitality Career Growth:
- Fully funded apprenticeship programmes
- Internal development programmes, designed to support you as you grow within your role
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
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