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IT Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Principal IT Full time

2nd Line IT Support Engineer - Permanent Opportunity

Principal IT is seeking a highly skilled 2nd Line IT Support Engineer to join their team on a permanent basis. As a key member of the Technical Support team, you will be responsible for resolving complex technical issues and providing exceptional support to clients.

Key Responsibilities:

  • Collaborate with the Tech Fix team to resolve technical tickets and develop content to prevent and ease future issues.
  • Provide expert-level support for Windows Server environments, physical server troubleshooting, virtualization products, and Office 365 environments.
  • Stay up-to-date with the latest technologies and trends in the IT industry.
  • Develop and maintain strong relationships with clients to ensure exceptional customer satisfaction.

Requirements:

  • Proven experience in a similar IT support role.
  • Excellent knowledge of IT products, including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualization, Exchange/Office 365, Azure, and Security Solutions.
  • Strong problem-solving skills and ability to work in a fast-paced environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application to Principal IT.