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Holiday Experience Coordinator

2 months ago

Newquay, United Kingdom Away Resorts Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Assistant. As a key member of our Guest Services department, you will play a vital role in ensuring our guests have an exceptional holiday experience.

Key Responsibilities

  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Assist with the smooth operation of the Guest Services department, including checking in guests, making holiday bookings, and liaising with colleagues to ensure seamless service delivery.
  • Act as a point of contact for our Holiday Home Owners, providing them with information and support as needed.
  • Work collaboratively with the Guest Services Manager to achieve departmental goals and objectives.

Requirements

  • Proven experience in a customer-facing role, preferably in the hospitality sector.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Highly organized and able to multitask, with a strong attention to detail.
  • Ability to work flexibly, including evenings, weekends, and bank holidays.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work for a dynamic and growing company, with a strong focus on customer satisfaction.
  • Professional development and training opportunities to help you grow in your career.