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Rehabilitation Case Management Specialist

3 months ago

Bath, Bath and North East Somerset, United Kingdom Health Case Management Limited (HCML) Full time

Rehabilitation Case Coordinator

Location: Bristol

Salary: GBP24,000

Health Case Management Limited (HCML) offers comprehensive health solutions, including case management, injury rehabilitation, and treatment services tailored for the personal injury, private medical insurance, and corporate sectors.

Our expertise spans from minor injuries to significant life-altering conditions, allowing us to effectively navigate the complexities of rehabilitation to achieve optimal outcomes for our clients and their advocates.

Role Overview

As a Rehabilitation Case Coordinator, you will play a vital role in our Treatment Services Team, engaging with patients and external stakeholders to facilitate their rehabilitation process.

This position involves a diverse range of responsibilities, including:

  • Collaborating with leading case management professionals to oversee cases from initial referral to successful resolution, ensuring efficiency and accuracy throughout.
  • Interfacing with insurers, legal representatives, employers, and service providers to gather referral information, coordinate treatment, and maintain communication with clients.
  • Utilizing our specialized system to document and manage case details, ensuring a seamless experience for all parties involved.
  • Building and nurturing relationships to effectively manage expectations and address any concerns related to the cases.
  • Employing analytical skills to identify the root causes of any issues and implementing timely solutions.
  • Approaching healthcare decisions with empathy and consideration for the perspectives of all stakeholders.

Employee Benefits

  • 25 days of annual leave
  • Your birthday off
  • 6% company pension contribution
  • Bike to Work Scheme
  • Medicash Health plan
  • Enhanced leave policies for maternity, paternity, adoption, and shared parental leave
  • Two voluntary days per year
  • Long Service Awards
  • Employee Wellbeing Seminars
  • Continuing Professional Development (CPD) opportunities
  • Coverage for professional memberships (role dependent)

Key Qualifications

  • Strong communication skills, with the ability to convey information clearly and confidently via phone and email.
  • Proficiency in various IT systems, including Microsoft 365 and our proprietary software.
  • A willingness to learn and adapt to the intricate nature of the rehabilitation industry.
  • A commitment to delivering exceptional service with meticulous attention to detail.
  • Analytical problem-solving skills, utilizing all available information to determine optimal solutions.
  • Prior experience in the insurance or medico-legal field is highly desirable.

If your skills align with the requirements of this Rehabilitation Case Coordinator position, we encourage you to consider this opportunity.

About HCML

Established in 2003, Health Case Management Limited (HCML) is a premier provider in the rehabilitation and case management sector. We serve the insurance, corporate, and legal industries, dedicated to assisting individuals in their recovery and reintegration into the workforce or their pre-injury state. Our mission is to ensure that all individuals in need of rehabilitation services in the UK have access to high-quality, effective, and coordinated care. We strive to deliver added value to our clients by promoting swift recovery and favorable clinical outcomes through appropriate treatment and care management.

Diversity and Inclusion

HCML is committed to fostering an inclusive workplace, encouraging applications from individuals of all backgrounds, regardless of age, disability, gender, sexual orientation, race, religion, or any other characteristic.