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Parts Sales Representative

2 months ago

Canterbury, Kent, United Kingdom TPS Full time
Job Description

Job Title: Parts Sales Executive

Job Summary:

We are seeking a highly motivated and results-driven Parts Sales Executive to join our team at TPS. As a key member of our sales team, you will be responsible for delivering exceptional customer service, achieving sales targets, and building strong relationships with our customers.

Key Responsibilities:

  • Work closely with the Sales Manager and team to achieve business objectives and sales targets
  • Achieve personal KPIs and revenue objectives with target customers
  • Accurately identify parts to meet customer sales requirements
  • Utilize product promotions effectively to achieve specific targets
  • Identify and leverage potential sales opportunities within the customer base
  • Maintain product knowledge and awareness of competitor activity
  • Build strong working relationships with customers through regular contact and face-to-face visits
  • Provide a high level of service to customers, including understanding their requirements, responding to requests, and providing expert advice
  • Provide timely communication to customers on their credit status
  • Assist, liaise with, and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
  • Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
  • Handle incoming calls and customer enquiries within KPIs, using the approved greeting
  • Ensure the proper and accurate use of all systems to search and order parts
  • Complete all required documentation accurately and promptly
  • Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

Essential Skills:

  • A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
  • Confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment
  • Passion for providing a great customer service experience
  • Excellent communication skills, both verbally and written, with the ability to build strong relationships with all key stakeholders
  • A team player with the drive and determination to achieve individual and sales targets on a weekly and monthly basis
  • Excellent attention to detail and accurate record-keeping
  • IT literate, preferably with a good working knowledge of MS Excel
  • A passion for the automotive industry

About TPS:

At TPS, we are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.