Complex Needs Recovery Specialist

2 months ago

Cannock, Staffordshire, United Kingdom Turning Point Full time

About the Role

We are seeking a highly motivated and experienced Complex Needs Recovery Specialist to join our team at Turning Point. As a key member of our staff, you will play a vital role in supporting individuals experiencing homelessness and complex needs.

Key Responsibilities

  • Establish access to services by engaging with rough sleepers at street level and initiating a street-based triage to assess the most appropriate accommodation support required.
  • Work closely with guests and providers across housing, mental health, and substance misuse to support a move in and sustainability of accommodation.
  • Provide motivational support to guests across dispersed housing, including Turning Point's new supported accommodation, to help them sustain engagement with health or other professionals and encourage them to maintain their ongoing treatment and recovery paths.
  • Collate and coordinate key information about guests with multi-agency providers across mental health and substance misuse and act quickly to advocate or coordinate multi-agency rapid interventions to prevent impulsive actions leading to harmful situations and potential breakdown of support and threat to housing stability.

Requirements

  • Relevant lived experience through directly using health and social care services.
  • Level 3 award in Understanding Substance Misuse, as well as training in mental health and trauma-informed approaches.
  • Extensive history or knowledge of working with homelessness and rough sleeping.
  • Motivated to empower people who often don't have the opportunity for their voice to be heard and be able to demonstrate passion, energy, enthusiasm, and empathy.
  • Resourceful and innovative in your approach to working with individuals experiencing homelessness and confident and resilient, with the ability to work with and lead on aspects of the service development.
  • Experience of coordinating multi-agency approaches as well as experience in mobilizing rapid multi-agency interventions to prevent breakdown.
  • Good written and verbal communication skills and knowledge of IT and digital systems.

About Us

At Turning Point, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What We Offer

  • Comprehensive learning and development opportunities so we can invest in your future, with a blended approach of self-lead learning, experiential learning, or more formal learning opportunities.
  • 29 days' paid holiday a year, increasing with each year of service up to 31 days.
  • An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more.
  • Flexible working solutions to support your work-life balance.
  • Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security.
  • Access to our Rightsteps Therapy service – free, confidential telephone-based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing.
  • A 24/7 Employee Assistance Programme including a Digital GP, legal advice, and more – all free to you and your immediate family.
  • Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us.
  • Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans.

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