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Operations Performance Analyst

2 months ago

London, Greater London, United Kingdom Ecotricity Full time

About The Role

In the Industry Operations Department, this role is designed to assist the Technical Industry Team Leader and the Head of Industry Data in achieving departmental goals by providing a thorough suite of Management Information (MI) reporting and analytics, along with valuable insights into industry performance.

Your primary responsibility will be to detect fluctuations or patterns in workload and performance metrics, conducting in-depth investigations to offer expert recommendations for enhancing or alleviating potential future challenges.

Reports generated will be disseminated across various business sectors to ensure cohesive collaboration and support for process documentation and enhancements as necessary.

This position will also entail collaboration with third-party partners to boost industry performance and manage exceptions effectively.

Your daily responsibilities will include supporting project initiatives and the rollout of new capabilities.

The department operates in a dynamic and rapidly evolving environment, focusing on the integrity of data maintained both internally and with industry bodies.

Core Responsibilities

  • Identify trends within reporting and swiftly investigate any fluctuations in volume or performance.
  • Support operational processes across the organization from an analytical and process development viewpoint.
  • Collaborate with the Environmental, Social, and Governance (ESG) team to achieve shared objectives aligned with managed services, utilizing ESG data to prioritize impactful work and agree on joint deliverables.
  • Develop balanced scorecards and fit-to-bill reports, incorporating processes that ensure customers are billed according to target dates and produce standard bills.
  • Engage with industry groups, supplier forums, and change panels to ensure that changes are managed effectively, issues are identified for improvement, and compliance with upcoming modifications is maintained.
  • Conduct impact assessments to manage changes, quality, industry governance, and compliance.
  • Provide support for industry and systems changes, including implementation and testing.
  • Assist with broader initiatives, Industry Operations, and the wider business, including project, analytical, and subject matter expert support.
  • Work with other third parties on performance enhancements, outputs from analysis, and collaborate with ESG to agree on actions and development opportunities.
  • Manage general change requests through a change log and coordinate project requests to prioritize the implementation of bug fixes and error corrections.
  • Respond to industry outages or issues, ensuring all relevant parties are informed and mitigation strategies are implemented.
  • Support performance improvements for AFMS internally, working collaboratively with ESG.
  • Participate in the change release roadmap with technology teams, acting as the end-to-end process owner, ensuring that industry data impacts are identified and considered prior to release.
  • Manage underperformance of third parties through effective reporting in conjunction with the Technical Industry Team Leader and the Third Party Contract Manager.
  • Provide training and process improvement support for Industry Operational staff, facilitating their development through data and insights shared with the Industry Operations Team Leader.

About You

You will possess a positive, proactive attitude, capable of managing workloads effectively to meet key targets within demanding timelines. A keen eye for detail, forward-thinking, and resourcefulness are essential traits.

To excel in this role, you should be highly organized and commercially aware, with the ability to anticipate future challenges and devise strategies to mitigate them.

This position, along with the energy sector, can be highly demanding and fast-paced, so we seek candidates with proven experience and skills to contribute effectively.

What will you bring?

  • A strong desire to learn and develop new skills.
  • A proven track record of meeting KPIs while adhering to project timelines.
  • Exceptional attention to detail.
  • Excellent planning, time management, and organizational skills.
  • Strong verbal and written communication abilities, with the capacity to engage effectively with internal and external stakeholders.
  • Good analytical skills.
  • High levels of numeracy, accuracy, and problem-solving capabilities.
  • Proficiency in computer literacy, particularly with Microsoft Office Suite and other data products.
  • Ability to write reports and monitor performance.
  • Experience in stakeholder management and engagement.

Attributes

  • Creative and innovative, focused on finding solutions to complete tasks.
  • Able to work dynamically and accurately under pressure.
  • Methodical and organized, effectively managing your own workload.
  • Committed to continuous improvement.
  • Engaging and motivating attitude.
  • Receptive to feedback and able to act accordingly.
  • An exceptional team player who fosters open and supportive relationships.
  • Flexible and adaptable in your approach to work.
  • Open-minded in supporting colleagues.
  • Capable of multitasking.
  • A strong work ethic.

Specific Knowledge Required

  • Advanced knowledge of Microsoft Excel.
  • Previous experience in data analysis and the use of analytical tools/software.
  • A minimum of two years of experience in the utility industry is preferred.

About Us

What's in it for you...

We offer a comprehensive healthcare plan, life assurance, and a generous pension contribution. Additional benefits include a volunteering day, hybrid working options, various company discounts, and a holiday allowance of 25 days plus bank holidays, with the option to buy or sell days. We also provide a cycle-to-work scheme, carpooling, and onsite parking.

As a valued team member, you will contribute to the Group Environmental policy and its associated targets, aiming for the Green Britain Group to achieve net carbon neutrality by 2025.

Flexibility Statement

The dynamic nature of our business may occasionally require you to undertake duties outside of your original job description on an ad hoc basis. This flexibility allows us to utilize our workforce effectively and enables employees to contribute meaningfully in a changing environment.

Ecotricity is recognized as Britain's greenest energy company. Since our inception in 1995, we have pioneered the provision of green electricity.

Our mission is to transform the energy landscape in Britain by replacing fossil fuels with clean, renewable energy sources.

We not only supply green energy but also invest in its production, building windmills and solar parks across the UK. Our innovative approach includes initiatives like Electric Highways, the leading network of electric vehicle charging points, and partnerships that promote sustainability.

Ecotricity is an equal opportunities employer, committed to providing equality for all.