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Customer Service Representative

2 months ago

Powys, United Kingdom POWYS COUNTY COUNCIL Full time
About the Role:

This is a Welsh Essential speaking post that requires excellent communication skills to provide a welcoming and efficient service to resolve customer enquiries and issues.

About You:
  • You will be the first point of contact for our customers, providing a clear and concise service to resolve their enquiries and issues.
  • You will be able to communicate with a wide range of customers and staff in an understanding, clear and concise manner.
  • You will be able to demonstrate clear commitment to the team approach, providing support to colleagues, demonstrating respect for their views and concerns.
  • You will be able to manage communication with all customers in an efficient, sensitive, and welcoming manner, defusing difficult situations should they arise.
Key Responsibilities:
  • You will provide response or re-direction, in a timely and courteous way, to a wide range of queries within the customer service environment by telephone or face to face.
  • You will work collaboratively with council colleagues to exchange information, improve customer service delivery and proactively develop your own awareness of wider information and services relating to the Council and the local area.
  • You will be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.
Requirements:
  • You will develop and maintain a thorough and up-to-date working knowledge of Council services and the procedures, guidance and legislation that affects their service area(s).
  • You will support the Customer Service's Team, by working collaboratively with council colleagues, to improve customer service delivery and proactively develop your own awareness of wider information and services, relating to the Council and the local area.