Operational Team Lead
2 weeks ago
Job Title: Operational Team Lead - Personal Injury Claims
Location: Sevenoaks with hybrid working
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
Salary: Between £34,000 and £42,000 DOE plus £2500 annual bonus potential achieved quarterly
Job SummaryWe are seeking an experienced Operational Team Lead to join our Personal Injury Technical Claims team. As a key member of our team, you will be responsible for leading a team of experienced Third Party Personal Injury Handlers to achieve first-class quality and technical claims handling.
Key Responsibilities- Lead a team of Third Party Personal Injury Handlers to achieve high-quality claims handling
- Accountability for team's performance against set objectives
- Performance management of staff, including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one-to-ones, performance reviews, training and development, disciplinary procedure, and staff welfare
- Maximise the imparting of technical knowledge to the team through mentoring and coaching
- Drive a culture of continuous improvement
- Keep abreast of relevant technical and market developments
- Effectively communicate through engagement and collaboration with team members and the wider business
- Assist with ad-hoc tasks as the business needs dictate
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- Lead by example and endorse the company behaviours and values
- Clear, focused, and determined approach to problem-solving
- Effective communicator at all levels of the business
- Initiative-taking self-starter
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance & Financial Services LTD, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it's essential to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
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