Supervisor - Luxury Fashion Retail

4 weeks ago


Sheffield, Sheffield, United Kingdom Flannels Full time
Job Title: Supervisor - Flannels

Flannels is a luxury fashion destination for men and women, offering an edit of over 200 brands from established international designers to contemporary labels.

We are seeking a highly motivated and experienced Supervisor to join our team in Sheffield. As a Supervisor, you will be responsible for supporting the daily workload, delegating tasks to the team, and ensuring that all tasks are completed to the expected standard.

You will be responsible for supervising work, checking completion, and delivering to the expectation set by the line manager. You will also be responsible for using business communication tools for completion of tasks and ensuring that the team understands all key functions.

The ideal candidate will have experience of leading a team within a retail environment, knowledge of and passion for luxury brands, and the ability to drive sales through excellent service. You will also have a strong understanding of visual presentation and how to impact sales floor commercially.

We offer a competitive basic salary, 50% uniform discount, 20% staff discount across all Frasers group stores, an excellent bonus scheme, cycle to work scheme, long service awards, and clear career path opportunities and new exciting training programs.

Key Responsibilities:
  • Support with daily workload and delegation to team
  • Supervise work, check completion and deliver to expectation set by line manager
  • Use business communication tools for completion of tasks and ensure your team understand all key functions
  • Understand all process and procedures and set the example for others
  • Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
  • Understand daily controls and how to set up the store
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls
  • Compliance with all till and cashing up controls
  • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
  • Understand KPI targets and expectations to achieve results
  • Demonstrate commercial awareness and adopt right product, place and time compliance
  • Understand the Frasers structure, elevation strategy and initiatives
  • Engage with and feedback issues to contribute to the wider business
  • Support senior management to coach the team
  • Understand and support performance management processes
  • Understand your individual role and responsibilities and how they impact the team
  • Demonstrate day to day best practice standard and compliance
  • Support the team and act as a role model
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store


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