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Customer Service Representative

2 months ago

St Annes, Lancashire, United Kingdom McDonald's Full time

About the Role

As a Customer Care Assistant at McDonald's, you will be the face of our brand, responsible for delivering exceptional customer experiences in our restaurants. Your primary focus will be on ensuring that every customer interaction is positive, friendly, and memorable.

Key Responsibilities

  • Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the restaurant team to maintain a clean, safe, and welcoming environment for customers.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized service.
  • Participate in special events and promotions, contributing to a fun and engaging atmosphere for customers.
  • Stay up-to-date on menu offerings, promotions, and company initiatives to effectively communicate with customers.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, maintaining high energy levels and productivity.
  • Strong problem-solving skills, with a focus on finding solutions that meet customer needs.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer

  • A competitive benefits package, including holiday pay, service awards, and meal allowances.
  • Opportunities for career growth and development within the company.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.