Head of Performance Optimization

3 weeks ago

South West England, United Kingdom Seetec Business Technology Centre Full time
Job Overview

We are excited to announce an opportunity for a dedicated professional to step into the role of Performance Director at Seetec Business Technology Centre.

Your primary responsibility will be to spearhead the Operational Performance Optimization strategy within our Employment division. This involves ensuring the achievement of key performance indicators (KPIs) across various metrics, including operational efficiency, financial performance, and quality standards. You will leverage Business Intelligence (BI) tools to detect emerging trends and proactively mitigate potential risks associated with our Employment contracts, collaborating closely with operational leaders, continuous improvement teams, and quality assurance units to drive performance enhancements.

In this position, you will also oversee a team of Performance Optimization Leads, guiding them in identifying and addressing performance improvement needs effectively.

The ideal candidate will possess significant leadership and management experience in a target-oriented environment, along with a strong background in performance improvement methodologies, ideally within the service sector.

Join us in our mission to support our communities and ensure that no one is left behind.

In recognition of your expertise and commitment, we offer a competitive salary range of £70,000 to £77,000 p.a. (based on experience) along with an attractive benefits package:

  • 25 days of annual leave plus Bank Holidays and a Birthday Day off (with the option to purchase additional leave)
  • 2 Volunteer Days
  • Company Pension Scheme - 5% Employee and 5% Employer contributions
  • Health Insurance Allowance
  • Employer Paid Healthcare Cash Plan, including life assurance of 3 times your salary
  • Annual Pay Review
  • Enhanced Maternity/Adoption and Paternity Pay Policies
  • Free access to BenefitHub – an online platform offering a variety of retail discounts, Life Assurance, Cycle to Work Scheme, and Tax Saver Commuter Tickets
  • Refer a Friend Scheme

For further details about the role, please refer to the full job description for the Performance Director.

Key Responsibilities
  • Influence operational delivery by considering factors such as participant support quantity and variety, delivery quality, and review mechanisms to achieve high outcomes for both the contract and participants.
  • Conduct thorough analysis of contractual performance, reporting on exceptions across all performance aspects, and develop short, medium, and long-term plans to enhance performance and meet business targets.
  • Foster and promote a high-performance culture in alignment with Seetec Pluss' vision and values.
  • Ensure the availability of performance data to support delivery and review processes at all organizational levels.
Skills and Experience

Essential

  • Extensive experience in a target-driven environment.
  • Proven ability to take improvement actions based on performance data analysis.
  • Proficient in a range of Microsoft Office applications, including 365 products and modern digital communication tools such as Microsoft Teams and Skype for Business.
  • Minimum of GCSE or equivalent in English and Maths at Grade C or above.

Desirable

  • Experience in contract delivery within the services sector, meeting KPIs and quality standards.
  • Knowledge of the employability sector.
  • Familiarity with Continuous Improvement methodologies to drive performance enhancements.
  • Recognized management or leadership qualifications (Level 3 and above).
  • Full driving license for deployment across specified geographical areas, as needed.
Additional Information

SEETEC PLUSS is a leading provider of employability and health services in the UK, dedicated to supporting individuals in their journey towards employment. We empower people from diverse backgrounds to improve their lives by creating job opportunities and helping them develop the skills that employers seek. Together, we unlock a world of opportunities for individuals and organizations, supporting their aspirations today for a thriving future.

Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults, expecting all staff to uphold this commitment in accordance with the Prevent Duty and the promotion of modern British values.

Seetec Pluss is an equal opportunities employer, encouraging applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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