HGV Service Operations Supervisor

3 weeks ago


Northampton, Northamptonshire, United Kingdom RH Commercial Vehicles Full time

Join a prestigious team that values your skills and offers excellent working conditions, professional growth, and engaging company activities.

Consider the opportunity to become an HGV Workshop Supervisor at RH Commercial Vehicles.

What we offer:

  • Competitive pay of £24 per hour (based on experience)
  • Generous Sick Pay
  • Exciting Company Events
  • Comprehensive Wellness Programme
  • Attractive Pension Scheme
  • 23 Days of Annual Leave

Your Responsibilities:

  • Communicate effectively with workshop technicians and service reception to confirm booking details and repair timelines.
  • Manage customer expectations throughout the service process.
  • Enhance shift performance through effective problem-solving, coaching, and development.
  • Review and approve R2C inspection documentation.
  • Oversee workshop work-in-progress and provide timely updates to service reception or customers.
  • Address job-related issues in real-time to maintain repair quality and minimize downtime.
  • Conduct routine maintenance and repairs following manufacturer guidelines.
  • Uphold the highest standards that exceed manufacturer and VOSA requirements.
  • Perform accurate fault diagnosis using state-of-the-art diagnostic tools.
  • Complete all necessary paperwork in accordance with company procedures.
  • Conduct thorough safety inspections and prepare vehicles for MOTs.
  • Maintain product knowledge and skills in line with company standards.
  • Participate in identified training courses as needed.
  • Conduct quality control checks on technician repairs.
  • Ensure the workshop meets company housekeeping standards and that all team members adhere to health and safety protocols.
  • Accurately record all jobs, ensuring timely completion of job cards and service sheets.

Your Daily Schedule:

  • Work 50 hours per week.
  • Shift hours: 20:00 - 06:30, Monday to Friday.

To excel in this role, you will need:

  • City & Guilds/NVQ Level 3 or equivalent in Heavy Vehicle Repair and Maintenance.
  • Demonstrated experience in diagnostics, servicing, and maintenance.
  • Proven ability to manage and motivate a team of technicians.
  • Strong communication skills, both written and verbal, with internal and external stakeholders.

Preferred Qualifications:

  • Experience using R2C.
  • Possession of an HGV Licence (not mandatory).
  • Experience in managing technicians and customer relations.

About RH Commercial Vehicles:

With over 40 years in the commercial vehicle sector, we are a trusted source for trucks and vans. As an official dealer for Renault Trucks and Isuzu Trucks, we operate from multiple locations across the East Midlands.

Our dynamic team of professionals considers the workshop team as the core of our operations. You will be based at our Northampton site, where our HGV Technicians ensure that commercial vehicles and trailers are maintained to DVSA standards. Your ability to process information, diagnose issues, and thrive in a fast-paced environment will be essential.

Application Process:

If you are interested in this position, please submit your CV and cover letter.


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