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Customer Service Quality Specialist

3 months ago

Ipswich, Suffolk, United Kingdom Greenbean Full time
Position Overview

Greenbean is seeking a dedicated Customer Service Quality Specialist to enhance our team, delivering compliant quality assurance services and fostering outstanding customer experiences.

Benefits:

  • Financial Stability: Attractive salary with annual evaluations, 10% employer-funded pension plan, performance-based bonuses, group income protection, and life insurance.
  • Work-Life Integration: Opportunities for hybrid work arrangements, 25 days of annual leave plus public holidays, additional leave based on tenure, and a holiday trading option.
  • Employee Wellbeing: Comprehensive private health insurance, a pantry filled with complimentary snacks, discounted fitness memberships, a cycle-to-work initiative, and an employee assistance program offering confidential support, including trained mental health first aiders.

Key Responsibilities:

  1. Conduct regular assessments of customer interactions and complaint resolutions with all members of the Client Relations Team, and occasionally with the broader department.
  2. Provide both written and verbal feedback to the Client Relations Team Manager and individual team members.
  3. Emphasize positive feedback and create detailed summaries that pinpoint areas for enhancement.
  4. Detect trends that lead to unsatisfactory outcomes and propose action plans to mitigate recurrence.
  5. Maintain thorough review documentation and deliver regular management information within the Client Relations Team and the wider organization.
  6. Uphold the brand values in all aspects of your role.
  7. Collaborate with colleagues to ensure timely completion of tasks.

Candidate Profile:

The ideal Customer Service Quality Specialist thrives in a collaborative environment, constantly seeking better methodologies, even if immediate implementation isn't feasible. We are looking for someone who:

  1. Has a proven history of producing high-quality work in their current position.
  2. Possesses strong written and verbal communication skills, with the ability to provide constructive feedback effectively.
  3. Demonstrates exceptional attention to detail and analytical capabilities.
  4. Exhibits strong collaboration skills, working closely with team members.
  5. Is committed to continuous improvement.
  6. Always prioritizes the best interests of customers.

If you are interested in this opportunity, we encourage you to explore further with our team.