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Customer Relationship Manager

2 months ago

Slough, Slough, United Kingdom Mars (New) Full time
About the Role

We are seeking a highly skilled Customer Relationship Manager to join our team at Mars (New). As a key member of our UKI supply chain organization, you will play a pivotal role in accelerating our journey to win with customers.

Key Responsibilities
  • Collaborate and Influence: Work closely with the Customer Logistics Collaboration team to deliver exceptional customer service, measured by leading Supply Chain KPIs such as Case-fill, On Time Performance, TAS, and LCCs.
  • Customer Collaboration Roadmap: Develop and drive a customer-centric supply chain roadmap with internal and external stakeholders to deliver differentiated service and solutions for customers at affordable cost.
  • Strategic Representation: Participate in local S&OP+ forums and feeder meetings, representing our strategic customer needs and driving business growth.
  • Collaborative Relationships: Build and maintain strong, collaborative relationships with customers, associates, and stakeholders to drive business success.
  • Performance and Development: Engage associates and build high-performance collaboration, leveraging best-in-class learning and development support from Mars University.
  • Compensation and Benefits: Enjoy an industry-competitive salary and benefits package, including a company bonus.
About Us

Mars (New) is a family-owned business with over $35 billion in global sales. We produce some of the world's best-loved brands, including M&M's, SNICKERS, TWIX, and more. Our mission is to create a world we want tomorrow, guided by our Mars Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.