Retail Team Lead
2 months ago
We are seeking a highly motivated and experienced Customer Service Expert to join our team as a Crew Team Lead in Petersfield. As a key member of our management team, you will play a vital role in ensuring the safe and efficient running of the store, managing the team, and delivering exceptional customer service.
Key Responsibilities- Customer Service: Provide exceptional service to customers, utilizing your knowledge to help them find the best products to suit their needs.
- Issue Resolution: Resolve customer issues effectively and efficiently, ensuring a positive experience for our customers.
- Till Operations: Process POS transactions and thank customers in a timely and professional manner.
- Team Management: Delegate tasks to team members, demonstrate leadership skills, and contribute to the day-to-day running of the store.
- Commercial Awareness: Understand the commercial aspects of the retail business, including reading reports, analyzing data, and making informed decisions.
- Visual Merchandising: Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, and store housekeeping.
- Compliance: Safeguard the business by ensuring full compliance with policy, procedure, loss prevention, and health & safety.
- Leadership Experience: Proven ability to successfully lead a team and viewed as a leader among peers.
- Customer Service Experience: Experience in a customer service environment is essential.
- POS Management: Proven experience with POS management, daily banking procedures, and meeting deadlines.
- Interpersonal Skills: Excellent interpersonal, organization, and communication skills.
- Collaborative Attitude: Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
- Time Management: Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
- Team Player: Team player - embracing every opportunity to be part of what's going on.
- Holiday Allowance: 25 days holiday plus bank holidays.
- Discount Allowance: Generous monthly discount allowance.
- Perkbox: Access to our online platform, Perkbox, from day one, offering amazing online discounts, home workouts, wellbeing content, and popular brand discounts.
- THRIVE: Access to our learning management system, THRIVE, from day one, with thousands of pieces of learning.
- Dental Insurance: Employee-funded dental insurance.
- Pension Scheme: Pension scheme.
- EAP Support: Access to EAP support around the clock.
- Sick Pay Allowances: Sick pay allowances.
- Sabbatical Leave: Sabbatical leave in line with service.
- Family Friendly Policies: Enhanced family-friendly policies, including maternity leave.
- Refer a Friend Scheme: Refer a friend scheme.
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